returns

At 'towards another world,' we are committed to your satisfaction and want to ensure you have a seamless shopping experience. If for any reason you need to return or exchange your purchase, please review our Returns Policy below:

1. Eligibility for Returns:

• You may initiate a return or exchange within 30 days of receiving your purchase.
• To be eligible, items must be in their original condition, unworn, and with all original packaging and tags.

2. Initiate a Return or Exchange:

• To initiate a return or exchange, please contact our Customer Support team at hello@towardsanotherworld.com with your order number and reason for return.
• Our team will guide you through the return process and provide you with a Return Authorisation Number (RAN) if applicable.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect, in which case we will cover return shipping expenses.
• We recommend using a traceable shipping method and retaining proof of postage.
• Customers who notify us within 7 days of receiving their order will be entitled to a free returns label

4. Refund or Exchange:

• Upon receiving your returned item and inspecting it, we will process your refund or exchange.
• Refunds will be issued to the original payment method, and exchanges will be shipped promptly upon approval.

5. Non-Returnable Items:

• Personalised or custom-made items are non-returnable unless they are defective or damaged.
• For hygiene reasons, earrings are non-returnable unless they arrived damaged or faulty.

6. Processing Time:

• Please allow up to 7 business days for us to process your return or exchange from the date we receive your item(s).
• You will receive email notifications throughout the process.

7. Contact Us:

• If you have any questions or need further assistance regarding returns or exchanges, please reach out to our Customer Support team at hello@towardsanotherworld.com.

We strive to provide the highest quality products and service. If you encounter any issues with your purchase, we are here to assist you. Thank you for choosing 'towards another world,' and we appreciate your trust in our brand.